Refund policy

We're bummed if you're not 100% satisfied with the items you received,and we gladly accept returns within 7 days of receipt items in new condition .

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package.We do not provide cash refunds. We only offer refunds onto the original payment method used to make the order.We'll issue the refund to your LONLATCRICRO wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

1. You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).

3. Returned items must be in their unused condition with the original packing.Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-LONLATCRICRO products .

8.Damaged, defective, or incorrect items must be reported within 3 days of delivery.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.Anything accidentally or incorrectly returned our way  will be the responsibility of the sender, not LONLATCRICRO.

Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-LONLATCRICRO items sent to our Distribution Center will be discarded upon receipt.